FAQ

Pick your item on the Merch page, choose a size and color, and add it to your cart. Checkout runs through this site — you can pay by bank, card, Apple Pay, Google Pay, Cash App Pay, PayPal, Venmo, or pay-over-time (Klarna / Affirm / Afterpay). Every item is made to order after you buy.

Everything is print-on-demand: production takes 2–5 business days, then shipping takes 3–7 business days in the US. If you paid by bank (ACH), add 3–5 business days first — production only starts once the bank payment clears. Full timelines are on the Shipping Policy page.

Bank payment (ACH) is first because it's cheapest for XO (0.8%, capped at $5) — it just takes 3–5 business days to clear, and your order waits as “payment pending” until it does. Cards, Apple Pay, Google Pay, Link, and Cash App Pay confirm instantly. PayPal and Venmo are instant too. Klarna / Affirm / Afterpay let you pay over time while XO still gets paid in full up front.

Send a photo through the Contact page within 30 days of delivery and you get a free reprint or a refund — your choice. That's automatic for anything that arrives damaged, misprinted, or wrong. See the Returns & Exchanges page.

Because every item is made to order just for you, a wrong-size pick can't be exchanged — double-check the size guide on the Merch page before you order. If WE sent the wrong size, that's on us: reprint or refund, free.

Use Track Your Order (in the menu) with your order number and the email you checked out with. You'll see if it's paid, in production, waiting on a shipping label, shipped (with tracking), or delivered — and bank-paid orders show “payment pending” until the money clears.

Use the booking form on the Book XO page (or the form at the bottom of the home page) and read Features & Beats for how features and beat licenses work. Everything is quoted per project in writing — no flat public prices.

If you have an account: My Account → Delete my account — it asks for your password and the word DELETE, then it's gone. No account? Use the form on the Your Privacy Choices page and the team will handle it — see the Privacy Policy for the full list of your rights.

Yes — 13 and up to browse and make an account (the music is explicit; parental advisory). You must be 18 (or have a parent/guardian's permission and payment method) to buy merch or book anything.

US shipping is standard. International availability depends on the print partner for that item — if your country isn't offered at checkout, message us through the Contact page and we'll tell you straight whether we can get it to you.